Flaberry Help Desk
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Managing Your Account
How do I sign up or create a new account?
I am not able to login. How can I change my password?
How can you create my Flaberry account when I never made one?
I don't want any emails from Flaberry. Please stop sending me emails for any offer.
How can I delete my Flaberry account?
Order Related Queries
How can I place an order?
How can I track my order?
Why can't I track my order? You should do something for this
How can I check if my order has been successfully placed or not?
My order has not been delivered as per the time slot
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Cancellations and Returns
How can I cancel my order?
I have received poor quality flowers/cake. How can I return it?
I have received a different product
Why have I received an email stating that my order can not be delivered today?
Why am I being informed at the end of the day that delivery is not possible for my order? Now I can not even make any alternate arrangements
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Payment Options and Issues
What options do I have for making payment for my order?
I am not able to use my international credit/debit card. How can I complete my payment?
I have completed the payment for my order but I just received an email stating that my payment is unsuccessful. What should I do?
The payment has been deducted twice from my account as I received an email to make the payment again. How can I receive the refund?
I have completed the payment but did not receive any order id or a confirmation email for my order
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Shipping and Delivery
What are all the delivery options available?
Why am I being charged extra for delivery even though I selected the regular delivery option?
I just received an email stating that I need to make extra payment for delivery. Why?
Why my order will take 5-7 working days to get delivered?
Will my order will be delivered by exact time I have mentioned by placing the order
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Flaberry Wallet & Flaberry Cash+
What is Flaberry Wallet
How can I use my Flaberry wallet amount?
I just received an email stating that I will get 2000 worth of Flaberry Cash+ if I sign up. What is it about?
Why do you refund in your Flaberry wallet?
Why is there no morning delivery option at my location?
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Promo related issue
Which promo is available and how much discount will I get
I made payment from Paypal but did not get any cashback. Why?
Where can I apply the coupon code?
I forgot to apply the coupon code while placing the order. Can I apply it afterwards?
Trust and reviews
How can I trust Flaberry? How do you organised products?
How can I give ratings and stars on the products?
How fresh will be the bouquets and cakes? Who makes them?
Pin Code Issues
Do you deliver at _____ location?
Do you deliver in PAN INDIA?
Can I check the availability of cakes and some special gifts for different locations?
Do you deliver out of India?
Is same day/morning/midnight delivery possible at my location?
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I have received different product last time so this time can I get the exact product shown by you?
Why your quality team takes to much of time?
More than 48 hours have passed and I still have not been contacted from the quality team. When will they contact me?
My order is 3 months old and I forgot to tell that cake was missing with the order can I get refund for that?
Why did the delivery boy called the recipient for delivery? It was a surprise and the delivery should have contacted me instead
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Why my product was not similar as shown in the picture?
How many days it can take to deliver Dark Ivory chocolates & special plants?
Do you deliver theme/personalized/photo cakes?
If I give you a photo of bouquet, can you prepare it in the exact same way?
Do you have black roses on your website?
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Contact and Support
Why you are not on calls, why we need to chat or email?
How am I going to contact you if my order is not delivered at midnight? Your customer support is only active from 9am - 9pm
I need to get in touch with a superior. Please give me the contact details of superior to whom I can escalate my issue
You provide support over call when I have to place an order but not when the order has been already placed. Why?
I want to place a corporate order for the employees of my company. How can I get a quotation for the same
I want to know what is Family plan? And will I get any specific offer for this?
I saw that I will get 25% discount if I place an order on the mobile app. I did not receive any discount. Why?
What is the maximum number of orders I can schedule on scheduler?
Why my refund is taking so much time?
Why do you refund the amount back in Flaberry wallet why not in my bank account
How much time does it take to initiate the refund?
How much time it will take for the refund team to contact for the refund in my bank account?
How much time will it take for the refund to reflect in my bank account?
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